These Terms and Conditions ("Terms") apply to the use of the website of Soulven GmbH, Hanauer Landstr. 521, 60386 Frankfurt am Main, Germany (“Soulven,” “we,” “us,” or “our”), including all digital products, promotional content, community interactions, and business-related activities provided through our platforms.
By accessing or using our website, purchasing or accessing our products, or engaging with our community, you agree to be bound by these Terms.
2. Intellectual Property Rights
All trademarks, logos, designs, graphics, texts, game assets, and other content displayed on our website and related platforms are the exclusive property of Soulven GmbH or its licensors.
Unauthorized reproduction, distribution, or modification of such content is strictly prohibited.
Users submitting content (e.g., fan art, community contributions, comments, or uploads on Discord or other linked platforms) grant Soulven GmbH a non-exclusive, worldwide, royalty-free right to use, display, reproduce, and share such content for promotional and community purposes, without transferring ownership of the user’s intellectual property.
3. Website Use & Restrictions
Our website may provide links to or embedded content from third-party platforms such as Steam, Discord, YouTube, TikTok, Microsoft Forms and other social media or service platforms.
When you interact with third-party platforms, embedded forms or external services, the respective terms, privacy policies and technical conditions of those third-party providers may apply.
Soulven GmbH has no full control over third-party services and is not responsible for their availability, content, functionality or data processing outside our own area of responsibility.
You agree not to misuse the website, including but not limited to attempts to hack, disrupt, spam, or post illegal, abusive, or offensive content.
Soulven reserves the right to restrict or terminate access in cases of misuse.
4. Community Guidelines
When participating in our community channels (including Discord, social media, and forums linked through our website), users must follow these rules:
Be respectful to others; no hate speech, harassment, spam, or offensive content is permitted.
Do not post illegal, harmful, or infringing content.
Respect intellectual property rights of others.
Moderators and Soulven GmbH reserve the right to remove content and/or ban users who violate these guidelines.
5. Purchases & Payments
Currently, purchases of our games are only available through third-party platforms such as Steam.
In the future, we may enable purchases directly via our website (e.g., digital game keys, merchandise, donations). If so, we plan to support Klarna, PayPal, and major credit cards as payment methods.
Any such future sales will be subject to applicable consumer rights and EU withdrawal/cancellation policies, which will be clearly communicated at the time of purchase.
6. Liability Disclaimer
Our website and all content are provided “as is” and without warranties of any kind, whether express or implied.
While we strive to ensure accuracy, Soulven GmbH assumes no liability for errors, downtime, or incomplete information.
External links (e.g., Steam, Discord, Social Media) are provided for convenience. We have no control over and accept no responsibility for the content, policies, or practices of third-party sites.
Soulven GmbH shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website, products, or community channels.
7. Privacy & Data Protection (GDPR)
Soulven GmbH processes personal data in compliance with the General Data Protection Regulation (GDPR) and applicable German data protection law.
Our website may use cookies, tracking technologies and third-party services such as analytics, marketing pixels and embedded forms only where legally permitted or where the required consent has been obtained.
For full details regarding personal data processing, cookies, tracking technologies, Microsoft Forms and your rights, please refer to our separate Privacy Policy.
8. Governing Law & Jurisdiction
These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.
Jurisdiction for all disputes shall be Frankfurt am Main, Germany, provided the user is a merchant, legal entity, or has no general place of jurisdiction within Germany.
9. Changes to the Terms
Soulven GmbH reserves the right to update or modify these Terms at any time. Changes will be effective upon posting on the website. Continued use of our services constitutes acceptance of the updated Terms.
10. Contact Information
If you have any questions regarding these Terms, please contact us at:
Soulven GmbH
Hanauer Landstr. 521
60386 Frankfurt am Main
Germany
Email:
